TERMS OF SERVICE

PLEASE READ the TOS carefully before placing any orders on violettejames.co.uk

This website is operated by VIOLETTE JAMES LTD. Throughout the site, the terms “we”, “us” and “our” refer to VIOLETTE JAMES LTD. VIOLETTE JAMES LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

VIOLETTE JAMES is a trading name of the Violette James Limited, a company registered in England and Wales under registration number 09715462.

ORDERS

All orders are subject to acceptance and availability and by making a final purchase you agree to our Terms & Conditions.

  • A successful purchase can be cancelled within 24 HRS for a full refund. After the 24HR period all sales are final and will be sent for manufacturing so all enquiries should be made before this time.
  • Unless you cancel your order, acceptance of your order and completion of the contract between you and VIOLETTE JAMES will be completed when we email you to confirm the purchase.
  • All items are made to order from purchase so allow 3-4 weeks for manufacturing through to delivery. An express service can be requested but will be subject to extra charges.
  • All purchases are final and we run a strict NO REFUND POLICY as each item is tailor made to fit the client ordering. However if any fit issues should arise, the garment can be returned for necessary alterations.
  • Please ensure the right guide size is chosen from the drop down menu e.g. XS,S,M And L. The size guide shows exact measurements for each size, this is used to determine your generic size before any custom measurements are taken.Please ensure this is checked and that the closest size is chosen even if you are slightly larger or smaller than what is stated in the chart.
  • After a successful purchase, a confirmation email shall be sent over with a request for extra body measurements.

** PLEASE ENSURE THE MEASURING GUIDE IS READ THOROUGHLY AND ALL INSTRUCTIONS ARE FOLLOWED TO GIVE ACCURATE MEASUREMENTS.YOU WILL BE LIABLE TO INCUR CHARGES FOR ANY EXCESSIVE ALTERATIONS RESULTING FROM WRONG MEASUREMENTS SUBMITTED.

** THERE IS A STRICT NO REFUND POLICY ON THIS SO ANY ISSUES WITH THE MEASURING PROCESS SHOULD BE DISCUSSED VIA EMAIL to enquiries@violettejames.co.uk.

 

PRICING POLICY

  • We accept Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site.
  • All transactions on this site are processed using a highly secure service. 
  • Payment will be debited and cleared from your account upon purchase of your order by VIOLETTE JAMES.
  • You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to VIOLETTE JAMES, we will not be liable for any delay or non-delivery.

 

Thank you for your custom.